Passengers can now share their experiences instantly while travelling on TrawsCymru buses using Spark!
TrawsCymru, Transport for Wales’ long-distance bus network, has introduced a new real-time feedback platform that enables passengers to share their experiences during their journey.
With Spark!, passengers can provide instant feedback by scanning QR codes displayed inside TrawsCymru buses. The simple, convenient system allows passengers to comment on all aspects of their journey, including bus cleanliness, driver friendliness, punctuality, and overall satisfaction.
The partnership with Spark! demonstrates TrawsCymru’s commitment to putting passengers at the heart of service improvements. By capturing feedback in the moment, TrawsCymru can respond more quickly to passenger needs and identify areas for enhancement across the network.
Dan Byrne, Bus Planning and Development Manager at TrawsCymru said: “This partnership reflects our commitment to listening to our passengers and continuously improving our services.
“It’s so important we hear from as many of our valued TrawsCymru passengers as possible and Spark! makes it easier than ever for passengers to share their views.”
The platform provides TrawsCymru with valuable real-time insights that will help shape future service improvements and ensure the network continues to meet the evolving needs of passengers across Wales.
Passengers are encouraged to scan the QR codes on their next TrawsCymru journey and help shape the future of bus travel in Wales.
