Residents and service users across Powys County Council are being reminded that abuse, threats and violence towards staff will not be tolerated.
The warning comes after two residents were successfully prosecuted for assaulting a civil parking enforcement officer.
Council staff work across the county every day delivering vital services, often in challenging and complex situations. While the authority acknowledges that people can feel frustrated or upset, it has stressed that this must never lead to unacceptable behaviour towards employees.
Emma Palmer, the council’s Chief Executive, said: “Our staff deserve to feel safe and respected at work. They are simply doing their jobs on behalf of the communities they live in and serve. We will not accept staff being threatened, intimidated or assaulted under any circumstances.”
The council operates a zero tolerance approach to abuse directed at its workforce. This includes physical violence, verbal abuse, harassment, intimidation and threatening behaviour. Where necessary, the authority says it will work closely with the police and take appropriate action to protect staff.
Residents are being urged to treat council employees with courtesy and respect at all times, even when disagreements arise.
“Most people engage with us politely and constructively, and we thank them for that,” added Emma Palmer.
“However, incidents like this are deeply concerning. Nobody should come to work fearing for their safety.”
Anyone wishing to raise concerns or complaints about council services is encouraged to do so via the council’s official complaints process.
