MONMOUTHSHIRE Building Society has this week published its financial results for 2025/26.
The Newport-based Building Society has maintained the £3.7million in post-tax profits it achieved in 2025, and its total assets were slightly up on last year at £1.73billion (£1,72billion in 2025). This financial performance was achieved while also making significant strategic investments that will strengthen the Society’s long-term resilience, capability and value for members.
Key results include:
- Total assets increased to £1.73billion
- Underlying profit before tax for the year is £6.6million
- Profit after tax for the year remained steady at £3.7million
- Its mortgage book totalled £1.36billion
- Year-end total savings balance of £1.39 billion
- The Society donated £53,000 to 51 local charities and community initiatives across south Wales, including supporting businesses, community groups and local people following the floods in Monmouth in November 2025. It has also supported financial education in schools through the 2B enterprise programme.
- Customer satisfaction has remained stable at 88% for the majority of the year.
Chair of the Board, Marian Evans said:
“We’re very pleased with the Society’s performance this year – we have continued to demonstrate resilience during a period of significant change and investment.
“The past year has been a pivotal period in the delivery of our strategy. Good progress has been made in implementing new core systems, which are already delivering tangible benefits to our intermediary partners, customers and colleagues.
“Thanks to the loyalty and trust of our customers and the commitment of our colleagues, the Society has delivered a stable financial performance during a critical period of business transformation, ensuring we deliver on our vision of being a trusted financial partner, exceeding expectations.”
It was also announced at the AGM that Will Carroll has left his position as CEO of Monmouthshire Building Society after an illustrious 22-year career at the Society.
Will, who joined the Newport-based society in 2004, has been replaced by Dawn Gunter as Interim CEO until a permanent replacement is found.
Interim Chief Executive Officer, Dawn Gunter said of the Society’s financial performance:
“Our 2025/26 financial results show a strong performance and disciplined progress as we moved from a period of growth to the early stages of our significant transformation and modernisation.
“This transformation programme is laying down the foundations that are pivotal for the next stage of our growth strategy. We have modernised our lending and digital capability, improved our customer service and security and strengthened our operational capability. All of this has been achieved while also delivering great customer service, controlling our risk and maintaining business as usual – which I am extremely proud of.
“This is a very exciting time for the Society, as we build on everything we have already achieved and delivered in this financial year and move confidently into the next phase of our strategy.”
Monmouthshire Building Society employs around 220 people across its operating area in south Wales and the south west of England.
