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Newport Council to resume contact centre appointments


Newport City Council’s contact centre staff will resume face-to-face services in a new temporary home from 6 September.

Appointments will be available in The Riverfront for residents with queries relating to housing, housing benefits, council tax and appointees.

Residents can also continue to find information about council services, make requests or report issues online at www.newport.gov.uk or by calling 01633 656656.

In line with Welsh Government guidance, council staff will continue to work from home wherever possible.

As part of a longer-term plan, contact services are going to move to Central Library and Museum next year.

It follows a decision to let part of the Information Station to Tramshed Tech.to create co-working and business incubation spaces. The former railway station is also home to Cardiff University’s prestigious National Software Academy.

While work is carried out to the John Frost Square building, the staff will take up temporary residence in The Riverfront, thanks to an agreement with Newport Live. It will offer good accessibility for residents in a city centre location near to the bus station and car parks.

The move to the Central Library and Museum building will bring together a number of services into a city centre location, with access to the bus station and car parks, giving the building a new lease of life.

As part of that project, the foyer will be reconfigured to house a reception area giving it a more welcoming feel and work is needed to create new office space.