Transport for Wales (TfW) will trial a new post match crowd management approach for the upcoming Six Nations fixture aimed at improving the match day experience for fans and prepare for major works at Cardiff Central.
Wales take on Italy in the final home game of this year’s Six Nations campaign on Saturday 14 March with fans heading home on Valleys and Vale services now directed to Cardiff Queen Street station instead of Cardiff Central.
The rear of Cardiff Central station will soon be redeveloped as part of the station enhancements project and Cardiff Crossrail programme, meaning the space previously used for post-match queuing will no longer be available.
While the trial means a longer walk for some fans, the move to Cardiff Queen Street comes with its benefits, including individual route queues designed to get passengers home sooner, shorter waits, faster boarding and engaging customer information, all designed to improve the customer experience.
Georgina Porter, Customer Delivery and Events Planning Manager for Transport for Wales said: “We’re preparing for the £140 million redevelopment of Cardiff Central station and looking at the best ways to get people home on event days
“This event gives us the perfect opportunity to work with our customers to test a smarter, more targeted approach to moving large numbers of fans out of the city.
“Keeping Cardiff Queen Street open for Valleys and Vale services allows us to ease pressure on Cardiff Central station, distribute passenger flow more effectively and get people home sooner.
“These changes give us the opportunity to engage with our customers more effectively on the day, with teams on the ground making sure everyone gets to the right place. We’ll continue to adapt our plans based on what we learn from the trial.”
To save time at the station, fans are reminded to have a valid ticket before travelling and are encouraged to use the contactless pay as you go system across the South Wales Metro network or use the TfW app.
