St John Ambulance Cymru has unveiled a range of new courses to help transform the nation’s wellbeing and create a ‘mentally healthy Wales,’ to combat a crisis that currently costs the UK economy millions of lost workdays.
The first aid charity for Wales, which trains hundreds of people in Mental Health First Aid each year, is calling on businesses to integrate it into the core of their operations, treating it with the same lifesaving urgency as physical first aid.
In a recent interview for the St John Ambulance Cymru podcast, Just in Case: Stories from St John, the charity’s Lead Trainer, Belinda James, highlighted the staggering economic and human cost of the current mental health crisis and noted that approximately 17 to 18 million workdays are lost annually due to mental health struggles.
James said the statistics, published by the Health and Safety Executive, were “surprising and upsetting.”
She added: “You think for all of those statistics, for all of those numbers, there’s a person, there are people at the heart of that, who are at home not able to work because they are struggling.”
While physical injuries are often visible, mental health challenges frequently manifest in subtle behavioural shifts. James emphasised that “knowing your colleagues well” is the first line of defence in identifying when someone is in distress.
“If it’s normal for me to be quite chirpy, to be early, to be on the ball first thing in the morning… and then I come in, and I look bedraggled, and I look stressed, and I’m snappy… that would be a good time to just say, is everything all right?”
She noted that other “hidden signs” include withdrawal, changes in eating or sleeping habits, and increased substance use, such as stepping out for more frequent cigarette breaks.
The push for better training comes as society navigates a generational divide in how mental health is discussed. James noted that workplaces are currently “caught in the mix” of the “make do and mend” generation and the younger “snowflake” generation.
“We live in a society that’s like, ‘Oh God, no, don’t address that. Don’t talk about the hard stuff. Chin up,” James observed.
However, she argued that directness is often what saves lives. “It is so much more validating to hear somebody say to you, ‘You are going through a really tough time at the moment. I’m so sorry. That must be very difficult to handle.”
As the UK faces gaps in mental health service provision, many individuals are turning to Artificial Intelligence for support – a trend James views with caution. While AI can be a “fantastic tool for signposting,” she warns that it lacks the essential component of empathy.
“It cannot understand human emotion. It won’t pick up on a human emotion,” she said. “The last thing that we want is for them to be led astray by an AI language program that cannot understand the depths of human emotion”.
St John Ambulance Cymru provides Mental Health First Aid Wales-certified training designed to give people the skills to recognise signs of mental ill-health and provide initial support until professional help is received.
These courses are evidence-based and cover critical topics, including depression, anxiety, psychosis, and crises such as suicidal thoughts and panic attacks.
The curriculum includes:
- Mental Health First Aid (2 Days): The flagship 12-hour course teaching adults how to support friends, family, and co-workers. Participants learn the “Mental Health Action Plan” and gain the confidence to intervene in crises like non-suicidal self-injury or traumatic events.
- Mental Health Advocate (1 Day): A course for those looking to proactively champion wellbeing and reduce stigma in their organization.
- Mental Health Awareness (1/2 Day): A foundational session to build empathy and understanding of what mental health is.
- Mental Health for Managers: Specifically designed to help leadership recognise indicators of stress and manage the unique pressures of supporting a team.
