Today over 280 restaurants in towns and city centres will open their doors for walk-in takeaway service, including Cardiff and Swansea.
With restaurant teams adjusting to new procedures to enable safe working and social distancing, McDonal’s has said stores will look a little different and things may take a little longer.
Cardiff’s Queen Street restaurant and the one on Swansea’s Oxford Street will reopen for walk-ins, but others in the area remain open for drive-thru only.
McDonald’s has said that the safety and wellbeing of their employees, customers and delivery partner couriers is their priority, so they have introduced the following measures for takeaway:
- McDonald’s will provide clear signposting and floor-markings to create a one-way system around restaurants for customers and delivery partner couriers, where possible.
- A limited number of people will be allowed inside restaurants to help customers and employees adhere to social distancing – this will vary depending upon the restaurant size and layout.
- Customers will be welcomed inside when a space becomes available and will be asked to sanitise their hands at cleaning stations that have been introduced in all restaurants.
- There will be fewer self-order screens switched on and those in use will be sanitised at least every 30 minutes. Customers can also order via the My McDonald’s app.
- Customers are encouraged to visit alone to collect their food where possible. For those visiting with children, play areas and digital play areas will remain closed.
- Restaurant seating areas, customer toilets and lifts will remain closed.
- With dining areas closed, recycling points will also remain closed. The large majority of McDonald’s packaging can be recycled, and customers are encouraged to dispose of their litter responsibly and recycle wherever possible when they get home.
- To help protect employees and other customers, McDonald’s asks their customers not to visit if they feel unwell.
These measures are on top of those already introduced to reopened Drive-thru and McDelivery restaurants:
- Perspex screens have been installed in the kitchens, service areas and Drive-thru windows and additional protective equipment has been provided for restaurant teams, including disposable gloves for people in customer and courier facing positions and face coverings
- Restaurants will return with fewer people on each shift, serving a reduced menu* over reduced hours (11am-10pm).
- Customers are asked to use contactless payment methods and cap their spend at £25 wherever possible.
- McDonald’s will continue to encourage the use of the My McDonald’s App to view the menu, order and pay before arrival.
In a statement issued this morning, a spokesperson for McDonald’s said:
“As employees and the business adapt to a new way of working, McDonald’s would like to thank customers for their continued support and patience. Customers are reminded to adhere to the guidance from the government and health authorities, especially if queuing outside restaurants before there is space to enter.”
Download the McDonal’s app or visit the restaurant locator at McDonalds.co.uk to find your nearest open restaurant.