Leading customer conversations provider Moneypenny has launched a dedicated automotive team to meet growing demand for its AI Receptionist and customer communication solutions, building on recent investment in the sector including the appointment of Business Development Manager Casey Lewis.
In Q1 Moneypenny has seen a 125% increase in new enquiries from the auto sector, and March has been a particularly busy month, with auto-related new business enquiries up 167% on February levels.
Moneypenny’s specialist automotive team is trained to support the unique needs of the sector, providing 24/7 phone answering, AI Receptionist services, live chat, booking management and customer support. This ensures dealerships never miss a call, whether it’s a sales enquiry, test drive request or service booking, while freeing up in-house teams to focus on customers in the showroom.
As the automotive sector adapts to changing consumer behaviour, digital-first buying journeys and increasing pressure on margins, dealerships are under more strain than ever to capture and manage every customer interaction.
Rather than replacing human interaction, Moneypenny’s AI Receptionist works seamlessly alongside its highly trained people to ensure every enquiry is handled efficiently, professionally and with the right balance of automation and human touch. This blended model enables dealerships to capture more opportunities, improve responsiveness, and deliver consistently high-quality customer experiences.
“We’re seeing a huge surge in interest in AI powered customer experience and with our growing business in the auto sector we’re helping dealerships close the AI value gap and adopt technology in a way that drives real, measurable impact.” said Jesper With-Fogstrup, Group CEO of Moneypenny.
The real opportunity lies in combining AI with human expertise. Our AI Receptionist is designed to do exactly that, supported by our highly trainedpeople, so every customer interaction is handled brilliantly, and no opportunity is missed.”
