Author: Rhys Gregory

Customer service is at its best when it solves or attends to the queries of customers when they need it most. These queries can be seemingly impossible to answer instantly, therefore using an automated customer service solution may just work fine. But why customer service automation? Considering the statistics: About 66% of adults want brands to value their time during a service interaction, according to a report from Forrester 95% of US customers will keep patronizing a brand because of high-quality customer services, says Microsoft AI and Chatbots can reduce customer service cost by 30%, according to Chatbot Magazine By…

A research paper is intended to demonstrate your knowledge of the subject. That said, it is a task that often invokes anxiety in every student. But when done right, completing your search paper successfully can be one of the most rewarding experiences of your academic career. Regardless of which area of study you are pursuing or what your topic is, there are some tips that you can follow to ensure that your research paper turns out well. 1.   Understand the Instructions The format of research papers is more or less standard through different disciplines. However, the writing guidelines might differ…

There are different book genres in the literature world. The different genres are tailored for different audiences to meet diverse needs. Some readers find themselves drawn to drama, others mystery or romance. For instance, it is believed that most romance novel readers are women but that is just a mere myth. Are you wondering which book genre is popular around? In this article, we look at the top book categories. Let us delve in deeper. Romance The list of reasons as to why romance books are popular is endless. The devotion for readers glued to this genre comes from the…

With short days, dark nights and freezing conditions we are all looking to feel a little better. One way to overcome the winter blues is to seek out the best beauty mask recipes. In short, we want a bit of luxury and pampering – and our skin is crying out for it even more. Here we offer some of the best tips for protecting your skin in the harsh winter conditions when cold, dry air can leave your skin itchy, irritated and red. Tip 1: Invest in a humidifier The main issue with winter is dry air. Not only is…

Don’t let the Cheltenham Festival blues get you down for too long as the Grand National is now just around the corner! That’s right, after being cancelled last year due to the coronavirus pandemic, the historic old race is back and it’s just a matter of weeks away. Hundreds of millions all the around the world will come to a halt when it’s time for starter’s orders, and there’s no doubt that the vast majority of those will have thoroughly studied the Grand National 2021 odds beforehand. However, often people won’t have a flutter, or they’ll back a horse with…

While the Cheltenham Festival may now seem like a distant memory, with the excitement over for another year, another blue riband race is on the horizon – the Grand National at Aintree. Of course, last year’s race was cancelled amidst the pandemic, so there’s no doubt that horse racing connections, punters and fans alike are revelling in the thrill of the famous jumps race returning on April 10th. And while the final entries list is still shaping up, it’s not too early to check out the Grand National betting odds. More often than not, horses get a run-out at Prestbury…

Work over the winter season to help keep a sand dune and forest habitat on Anglesey healthy is now complete. Sands of LIFE, an EU-funded conservation project led by Natural Resources Wales (NRW), aims to revitalise sand dunes across Wales. The winter work at Newborough saw the project scrape about 0.36 ha at Gull Slack – one of the low-lying open glades in the forest near Penrhos Dunes. Scraping away overgrown vegetation helps to expose bare sand and create further damp habitat for native plants and invertebrates to inhabit. https://www.youtube.com/watch?v=Ad5y_ja2yi0 Other winter tasks completed at Newborough included 5ha of mowing,…

Two successful Carmarthenshire businesses have recently collected the keys to their new purpose-built premises at Parc Pensarn after receiving backing from the Development Bank of Wales and Carmarthenshire Council. The new retail and industrial site is just 1.2 miles from Carmarthen town. Old Oak Dental Practice received a £1.2 million loan from the Development Bank to purchase and fit-out a purpose built six-chair dental practice. Likeafish Swim School now have their own pool to help more children learn to swim after receiving a £400,000 loan from the Development Bank of Wales. Likeafish was also supported by Lloyds Bank through a…

Leading law firm Geldards LLP has grown its Corporate team at the firm’s head office in Cardiff with the appointment of three new solicitors. Geldards’ Corporate team has a strong reputation in the marketplace for savvy commercial understanding of corporate transactions.  The team specialises in mergers and acquisitions, private equity and venture capital, corporate finance and joint ventures as well as advice on statutory and regulatory compliance. Bringing new expertise to the team in corporate transactions is Partner Alex Butler, whose previous experience working at top tier law firms, and most recently in the legal team for a global business…

Jamie Hopkins was severely bullied at school and consequently left without any qualifications. It wasn’t until four years later that he rediscovered his love of learning thanks to the support he received through a traineeship with Itec. Jamie, 20, from Beachley, near Chepstow, makes craft items in a workshop at home as a hobby with the skills he has developed and is focused on a career in fine carpentry. He credits his success to the life-changing support provided by Itec’s Newport Centre where he achieved a Traineeship Level 1 in Employability Skills. Now Jamie has been shortlisted for the Traineeship…