The Choice Homes @ Pembrokeshire Housing Register has temporarily closed for six weeks while Pembrokeshire County Council completes the final stages of implementing a revised Housing Allocation Policy.
The revised policy is due to come into effect on 28 October 2026, following an implementation period that began on 27 July 2026. The changes affect all current applicants.
During the closure, applicants cannot submit a new application, receive weekly property advertisements or place bids on available properties. Allocations will only be made for emergency or urgent housing need.
The Housing Team will assess outstanding applications, determine priority banding and issue welcome packs to eligible applicants before the policy launches. It will also make a final attempt to contact vulnerable applicants who have not completed the application process, following engagement by letters, emails, text messages, telephone calls and social media.
The closure will allow essential IT updates so the Housing Register systems align with the new policy. Applicants who do not provide information showing they meet the qualifying criteria, or who no longer wish to remain on the register, will be notified.
Applicants who want to remain on the register but have not completed the process are encouraged to contact the Housing Team. Those who do not reapply under the new arrangements will have their application closed. The register will reopen on 28 October, when properties will again be advertised and eligible applicants will be able to bid for suitable accommodation.
Cllr Michelle Bateman, Cabinet Member for Housing Operations, said: “The revised Housing Allocation Policy strengthens the focus on supporting local housing need within Pembrokeshire. In partnership with our Registered Social Landlord partners, this forms part of the Council’s wider Housing Strategy to deliver more affordable homes, make better use of existing housing stock, and improve housing opportunities for local communities across the county.”
Cllr Bateman added: “The temporary closure of the Housing Register marks a significant step in delivering the new Housing Allocation Policy. We have worked hard to engage with current applicants throughout this process, providing information, guidance and support to help them understand the changes and complete their applications. Our priority has been to make the transition as straightforward as possible and ensure everyone has the best opportunity to remain on the Housing Register if they meet the new qualifying criteria.”
Applicants needing help with the process or supporting evidence can email [email protected] or call 01437 776603. Applicants can request a review of a decision within 21 days of being notified. Further information is available at www.choicehomespembrokeshire.org.
