InTouchNow.ai, a UK-based healthcare technology company, has been awarded Best Provider of Digital Healthcare Services at the HSJ Independent Healthcare Provider Awards 2026, recognising its outstanding contribution to improving patient access and operational efficiency through advanced AI technology.
The accolade highlights organisations that are successfully using digital tools to deliver measurable improvements in healthcare delivery. InTouchNow.ai earned recognition for its innovative approach to tackling one of primary care’s most persistent challenges—the overwhelming volume of patient calls, particularly during peak periods such as the morning rush. Its solution demonstrates how AI can be deployed at scale to support both patients and frontline healthcare teams.
Using AI Voice Agents To Manage Unlimited Patient Calls
InTouchNow.ai has developed a purpose-built voice AI platform designed to support GP practices, clinics, and wider healthcare providers. Its technology deploys intelligent AI receptionists that answer every incoming call immediately, eliminating wait times and ensuring patients can access support without frustration.
The system is capable of handling unlimited calls for GP Practices and clinics, triaging patient needs, booking and managing appointments, and resolving common queries through structured workflows. By automating these high-volume interactions, the platform significantly reduces the administrative burden placed on practice staff while delivering a faster, more consistent experience for patients.
Founded by Daniel Park, the business builds on decades of experience rooted in a family-run medical call handling service. Recognising the growing strain on NHS primary care, Park and his team transformed this legacy into a scalable, AI-driven solution tailored to modern healthcare environments. Over the past two years, the company has expanded rapidly, supporting GP practices across the UK and processing thousands of patient interactions ყოველდღ daily.
At its core, the platform is designed not just to improve efficiency, but to enhance the overall patient journey. By removing bottlenecks in communication and introducing consistent triage processes, InTouchNow.ai enables practices to deliver more responsive care while freeing up staff to focus on clinical priorities.
Primary Care Accelerator For NHS Expansion
The judging panel at the HSJ awards recognised the tangible impact of InTouchNow.ai’s technology in real-world settings, where scalability, reliability, and measurable outcomes are critical. The company’s solution stood out for its ability to address a widespread operational issue while aligning closely with NHS priorities around access, efficiency, and workforce sustainability.
This national recognition comes at a time of continued growth for the company. InTouchNow.ai has already seen strong adoption among GP practices, particularly in regions experiencing high patient demand and staffing pressures. Its ability to deliver immediate, scalable support has made it an increasingly valuable tool for practices seeking to modernise their operations.
Building on this momentum, InTouchNow.ai has recently joined the Primary Care Accelerator, a Birmingham-based initiative designed to help high-potential technology providers integrate into the NHS. The programme connects innovators with clinical environments, healthcare leaders, and large patient populations, enabling faster validation and deployment of new solutions.
Through the accelerator, InTouchNow.ai will work closely with NHS stakeholders to refine its platform and expand its reach across primary care. The initiative is specifically designed to overcome common barriers such as procurement complexity and slow adoption cycles, providing a structured pathway for scaling innovation across the healthcare system.
Daniel Park, Founder of InTouchNow.ai, said:
“Receiving this award is a significant moment for our entire team and a reflection of the real impact our technology is having in primary care. From the outset, we set out to solve a very real and very widespread problem—patients struggling to access their GP practice, and staff overwhelmed by the sheer volume of demand.
What we’ve created is a solution that works in the background but delivers meaningful change at the frontline. Every call answered instantly, every patient guided efficiently, and every administrative task automated represents time given back to healthcare professionals and a better experience for patients.
This recognition from HSJ is incredibly encouraging, but we see it as a milestone rather than an endpoint. With our recent acceptance into the Primary Care Accelerator, we now have the opportunity to collaborate even more closely with NHS organisations, test and refine our technology in diverse settings, and scale its impact nationwide. Our ambition is to support a healthcare system where access is no longer a barrier, and where technology plays a seamless, trusted role in delivering care.”
