Clynsaer, a Cygnet social care service in Llandovery, has been rated ‘Excellent’ for Well-being and for Leadership and Management following a Care Inspectorate Wales (CIW) inspection.
The service was rated ‘Good’ for both Care & Support and Environment.
In its report, CIW said: “The well-being outcomes for people are ‘Excellent’ as people maintain and improve upon their physical, mental, and emotional health because of the exemplary support they receive from staff.”
Inspectors found that people at Clynsaer have significant choice and control over how they spend their time, including their routines, meals, activities, outings and use of communal or quieter spaces. They also noted regular opportunities for people to express their views and contribute to decisions about their home and activities.
The report highlighted the service’s “You said – We did” approach, with examples of people’s suggestions resulting in changes to social activities, trips into the wider community and the development of facilities. Activities that reflect people’s interests include swimming, work experience and trips to the seaside.
The report said: “People are supported to enjoy trips, holidays and new experiences, including opportunities to travel further afield, demonstrating that their experiences are not limited by living within a care setting.”
Inspectors described the home as clean, comfortable and well maintained, with bedrooms personalised to provide private spaces and a separate activity centre that includes a kitchen, cinema and recreational facilities.
CIW praised the leadership of the manager, Stacey James, and found that a clear ethos of putting people first is understood by staff and consistently translated into everyday practice. The report said: “Care staff demonstrate a shared understanding of expectations around dignity, choice, positive risk-taking and independence.”
Feedback from relatives and others important to the people living there also endorsed the leadership and culture. The report said: “They described a caring and respectful approach and confidence in the management team.”
Stacey James said: “Everyone at Cygnet Social Care is incredibly proud of the findings from Care Inspectorate Wales and particularly pleased to see the people we support recognised for the excellent well-being outcomes they are achieving.
“Everything we do at Clynsaer is centred around the individual people who live here. It is important to us that they have choice and control over their daily lives, that their voices are heard and that they are supported to pursue the things that matter to them.”
