Swansea contractor ADS has won a three-year contract to transform the kitchens and bathrooms for ateb housing association’s customers. ateb is based in West Wales and currently has over 3000 homes, predominantly in Pembrokeshire, that are rented out on either a social or intermediate rental basis. It periodically replaces the kitchens and bathrooms in the homes as part of its planned improvement programme, and ADS has been tasked with the job.
Allyn Pritchard, Maintenance Manager at ateb said:
“It’s important to us that homes are well maintained and a great place to live for our customers. We also know that having a new kitchen or bathroom installed can be a very stressful time so it’s important for us to work with a contractor who is customer focussed. We aim to replace our kitchens every 15 years and bathrooms within 25 years so it’s really important to get a good quality product that will last.
“We chose ADS based on quality and value for money. What also stood out about ADS was their values, and how similar they were to our own, putting a great deal of effort into community benefits and recognising the importance of giving our customers choices.
“Over the next three years we are looking forward to ADS providing a quality service and great end product. ADS are taking things further than ever before, such as extra customisation, offering to paint customers kitchens and bathrooms, and more ventilation when needed. Overall, we are really looking forward to an improved customer experience.
“We are really looking forward to working with ADS. ateb aim to create better living solutions for the people and communities of West Wales and we believe this partnership will deliver this aim. We love their values and their bespoke, holistic approach to customer service.”
David Howells, ADS Building Manager added:
“This is an excellent contract for ADS which really plays to our strengths: customer service, quality, community benefits and creating better places to live. We very much wanted to win this tender because we felt so well aligned with ateb’s values – and we know we have the skills and capacity to deliver on our promises. We’re going to get the kitchens and bathrooms in ateb’s homes looking and working better than ever before, with lots of attention paid to their attractiveness and longevity. We pride ourselves on doing a high-quality job from start to finish and causing minimal disruption for the occupants. We very much look forward to partnering with ateb on this work.”