Transport for Wales has reported another year of growth across its rail and bus services, with its latest annual report revealing increases in passenger numbers, customer satisfaction and rail revenue.
The organisation’s 2025/26 Annual Report shows rail revenue rose by 8.9% compared with the previous year, reaching £190.3 million. Revenue has continued to increase steadily since 2022/23.
Customer satisfaction also improved, rising by 3.3 percentage points to 87.7%.
During the year, 34.9 million rail passenger journeys were made across the network, with annual growth exceeding the UK rail industry average. Passenger numbers on TrawsCymru services, managed by Transport for Wales, also increased by 5.2%.
The report highlights several key infrastructure milestones, including the completion of 170km of electrification on the Core Valley Lines as part of the South Wales Metro project and the official opening of the Walnut Tree Depot at Taff’s Well.
Pay as you go ticketing continued to grow in popularity, with 3.94 million rail journeys made using the system during 2025/26. Transport for Wales is continuing to expand the scheme across its network, with the latest rollout taking place in north east Wales.
Performance on the Core Valley Lines also improved, with 92.6% of trains running on time to within three minutes, up from 85.7% in 2024/25.
Deputy Minister for Transport, Mark Hooper said: “Transport for Wales is doing an exceptionally good job in improving passenger experiences across Wales, which is a great base for us to build upon to keep moving in the right direction.
“Together, we will continue to build a more integrated and better-connected transport network, delivering reliable, accessible, and value-for-money services that improve people’s daily lives across Wales.”
Transport for Wales Chair Vernon Everitt said: “Transport is about delivering for the people, communities and businesses we serve.
“For Transport for Wales, this has been a year of steady and sustained improvement in transport and of laying the ground for further progress. We realise there is much more to be done. This will benefit people in every part of Wales for generations to come.
“More and more people are using our services and customer satisfaction is rising. We look forward to continuing on this upward trajectory and delivering for the people of Wales.”
Transport for Wales Chief Executive James Price reflected on the organisation’s progress over the past decade.
“Ten years ago, Transport for Wales was an idea on a whiteboard in a Welsh Government office.
“We are now a fully-fledged transport company employing over 4,500 people and running the Wales and Borders rail franchise. We’ve transformed the Core Valley Lines through delivery of the South Wales Metro and we’re operating TrawsCymru and fflecsi buses.
“Most importantly, our passenger numbers are continuing to grow, with our rail passenger numbers up 9.9% on last year while bus passenger numbers on services we manage have grown by over 5%.
“Over the coming years, we’ll keep building and providing for the people of Wales.
“I’d like to take this opportunity to thank all our customers, colleagues and partners who are on this journey with us.”
