The new location in Cardiff is Tesla’s first location in Wales and supports Tesla’s existing digital customer experience.
The 13,500 sqft site has space to service five cars at once and is situated in Pontprennau between the M4 and A48 for convenient access. The new location will also offer supercharging points for Tesla drivers and is a welcome edition to the 600 strong superchargers already in the UK. Before now, the nearest supercharging station to Cardiff was at Sarn services in Bridgend. Supercharger points at Aberystwyth and Wrexham are also expected to follow this year.
Tesla is a tech company that applies 21st century thinking to car purchase and ownership. All car buying is done online, regardless of whether you are at home or choose to place an order in store.
Tesla also operates a touchless service experience. A touchless experience starts with the Tesla App, organise your service appointment choosing a time and date to suit you, uploading information on the issue as well as pictures if needed. With remote information, the company can pre-diagnose the issue and, where possible, fix your car with a software update. If that isn’t possible, the mobile service tech will turn up for your timeslot on your driveway or work location and, with your permission, can unlock the car remotely. Once work is completed, the mobile technician will lock the car and get on their way. When a service centre appointment is needed, for example if a lift is required, you can arrange a touchless drop off at our Cardiff location and a readily cleaned loaner can be unlocked for your use to get you on your way. For any non-warranty work, you are able to approve your estimate and pay for your service the way you booked it, through your App, and then collect your car without having to step into the service centre.
READ MORE: We get behind the wheel of Tesla’s new Model 3 and put it to the test
Test drives are now being offered and are available from the Croescadarn Road location.
Address: Pentwyn House, Croescadarn Road, Cardiff, CF23 8HE
