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Cardiff libraries and community hubs reopen without appointments

The St Mellons Hub in Cardiff. Credit: Cardiff Council

Libraries and Community Hubs across the city are preparing to welcome customers back through the doors on a pop-in basis, without the need for an appointment.

From Monday, August 16, there will no longer be the need to book an appointment to visit libraries and hubs to browse the book shelves, use the public access PCs  or to use study space in the building and customers can drop by at their convenience.

Social distancing measures will still be in place inside the buildings and customers will be required to wear a mask, unless they are exempt. The numbers of people inside the building at any one time will be carefully monitored and some customers may occasionally need to wait outside for a short while to allow customers already inside to leave.

Money advice drop-in sessions, without customers needing an appointment, also return to libraries and hubs next week and the Council’s Money Advice Team are geared up to assist residents with a range of support including advice onbudgeting, income maximisation, claiming benefits, grants or discounts, debt advice, financial support to save a tenancy, help with fuel poverty and much more.

Cabinet Member for Housing and Communities, Cllr Lynda Thorne, said: “I’m really pleased that from Monday next week, customers can once again just drop into their local library or hub to pick up a book or use the computers without having to book an appointment.

“Some measures will still be in place inside the buildings as we make sure customers and staff remain safe from the risks of COVID-19 and we are grateful for everyone’s patience in observing these arrangements.

“I particularly welcome the return of our money advice drop in sessions – many residents need our support more than ever as they struggle with money worries, problems paying the rent, bills and so on. I encourage anyone in that position to call into Central Library Hub, where our expert money advisers are available six days a week to help, or find out when the team will be visiting their local hub or library for their weekly outreach sessions.

“If you are struggling, please do this sooner rather than later so we can start supporting you immediately.

Money Advice drop-in sessions

Central Library Hub

Monday, Tuesday, Wednesday, Friday – 9am – 6pm

Thursday – 10am – 7pm

Saturday – 9am – 5.30pm

Outreach surgeries 

Ely and Caerau Hub – Monday 9am – 5pm

Grangetown Hub – Monday, Wednesday and Thursday 9am – 5pm

Rhydypennau Hub – Monday 9am – 1pm

Llandaff North Hub – Tuesday 9am – 5pm

Llanrumney Hub – Tuesday 9am – 5pm

St Mellons Hub – Wednesday 10am – 6pm

Powerhouse – Thursday 9am – 5pm

Whitchurch Hub – Friday 9am – 1pm

Cardiff West High School – Friday 3.30pm – 6.30pm